Return Policy

1.

The company TABAT spol. sro with its registered office, Centrum 19/24, 017 01 Považská Bystrica, IČO: 36304557, entered in the Commercial Register of the District Court in Trenčín, Section Sro, Insert no. 11137 / R issues this Complaints Procedure in accordance with § 18 of Act no. 250/2007 Coll. On consumer protection and on the amendment of the Act of the Slovak National Council no. 372/1990 Coll. on offenses as amended (hereinafter referred to as “ZoOS”). The purpose of the Complaints Procedure is to inform the consumer about the scope, conditions and manner of claiming liability for defects in products and services (hereinafter referred to as “complaints”), including information on where the complaint can be made and the performance of warranty repairs.

2.

The term “seller” used in these Complaints Rules refers to the company TABAT spol. sro The seller is a supplier in the sense of the definition of §2 letter. e / ZoOS

3.

The term “buyer” means a consumer, which is a natural or legal person who purchases products, whatever their form, for personal use or for the needs of his household, and who has bought or ordered from the seller or through an e-shop selling a product within the meaning definition of §2 letter f / ZoOS (hereinafter referred to as “the product”). The term “goods” for the purposes of this Complaints Protocol means a product.

4.

The warranty period is 24 months. If the period of use is marked on the item sold, its packaging or the instructions attached to it, the warranty period does not end before the expiry of this period. At the request of the buyer, the seller is obliged to provide a guarantee in writing (warranty card). If the nature of the thing allows it, a proof of purchase will suffice instead of a warranty card. It shall specify the conditions and scope of this guarantee in the guarantee certificate. Warranty periods begin to run from the receipt of the item by the buyer.

5.

Making a complaint. The right of liability for defects applies to the seller from whom the item was purchased. Complaints must be made as soon as the defect manifests itself. The seller or an employee authorized by him will decide on the complaint immediately, in complex cases within three working days. The time required for a professional assessment of the defect is not included in this period. However, the settlement of the complaint may not take longer than 30 days. After this period, the consumer has the same rights as if it were a defect that cannot be remedied. The seller is obliged to issue the consumer with a document on the complaint and the method of its handling, even if he does not satisfy the complaint on the spot and in its entirety. Complaints will not be accepted for assessment, as long as the cleanliness of the goods and the general principles of hygiene prevent this.  

6.

Remediable defects. Remediable defects are considered to be those defects which do not affect the quality and performance of the product. In the case of a defect that can be rectified, the buyer has the right to have it rectified free of charge, in good time and properly. The seller is obliged to eliminate the defect without undue delay. If the item has not yet been used, the buyer may request an exchange of the item instead of removing the defect. The time from the exercise of the right from liability for defects to the time when the buyer was obliged to take over the item after the repair is completed, does not count towards the warranty period.

7.

Irreparable defects. In the case of a defect which cannot be remedied and which prevents the thing from being properly used as a thing without defects, the buyer has the right to exchange the thing or has the right to withdraw from the contract. The same rights belong to the buyer, if they are remediable defects, but if the buyer can not properly use the thing due to the recurrence of the defect after repair or a larger number of defects.

8.

Alternative resolution of consumer disputes. If the buyer is not satisfied with the way in which the seller has handled his complaint or considers that the seller has infringed his rights, he has the opportunity to turn to the seller for redress. If the seller responds to the request for redress in a negative or does not respond to it within 30 days from the date of its dispatch, the buyer has the right to file a motion to initiate alternative dispute resolution under § 12 of Act No. 391/2015 Coll. certain laws. Competent entity for alternative resolution of consumer disputes with the seller TABAT spol. s ro is:

9.

Final provision. This complaint procedure does not apply to the sale of used and batch goods. The resulting state of the sale or. The exercise of liability for defects and related rights, which are not dealt with in these Complaints Rules, is governed by the Civil Code and the Consumer Protection Act.

This complaint procedure takes effect on February 1, 2016
In Považská Bystrica, 10.1.2016

Ing. Branislav Janura
Executive Manager